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we're here to help! Hello@twoblindbrothers.com (917) 722-6284

About Two Blind Brothers: Plus sign Who are the Two Blind Brothers? Founders and brothers Bryan Manning and Bradford Manning are the Two Blind Brothers. They grew up in Virginia and currently live together in New York City. They are equally obsessed about the way clothing feels, and they are ruthlessly committed to finding cures for blindness. At a young age, they were both diagnosed with Stargardt disease, which is a form of macular degeneration.  Plus sign How much vision do the brothers have? Their current visual acuity is approximately 20/400. They are both legally blind. Stargardt disease generally affects the center vision while the peripheral vision remains unaffected. The retention of their peripheral vision allows the brothers to get around without visual assistance in most circumstances (for example, they don’t use a white cane or have a guide dog). Their greatest visual challenges include reading small text and recognizing faces. Plus sign Is Two Blind Brothers a company or charity? We like to think we are both – a social enterprise and a charity project. Legally, however, we are set up as an LLC, but we may change our corporate structure down the road. We donate 100% of profits to charitable foundations, programs, and researchers focused on our mission. Plus sign Where do the profits go? The profits go towards research programs that are developing therapies for retinal eye disease cures. We select the beneficiaries through our own network and other trusted organizations. Bradford Manning is a director on the board of the Foundation Fighting Blindness, an organization with which we work very closely. Plus sign What if I just want to donate? At this moment we do not accept direct donations, so we encourage you to donate directly to the Foundation Fighting Blindness.  Orders: Plus sign When will my order ship? Orders will be fully or partially fulfilled 1-2 business days after the order is placed. If the item is out of stock, you will be notified through email about the expected timeline. When your item ships you will receive tracking information via email.  Plus sign Where is my Shop Blind Order? If you have questions about your Shop Blind order placed in 2018 or want more information on the initiative, please go to the Shop Blind FAQ. If you have issues with your code or haven't received it yet, please email us at hello@twoblindbrothers.com or call us at (917) 722-6284. As most of the solutions to issues involving Shop Blind orders are solved via email or electronically, it's quickest to email us instead of calling us with the issue you are having so we can make it right! We will, however, try to get back to you via phone as quickly as possible! Plus sign Can I modify or cancel my order? Please contact us at hello@twoblindbrothers.com to make modifications to your order or to cancel it. Once your order has been placed, there is no guarantee we can modify it as we use an offsite fulfillment center, but please contact our customer service representatives to see what we can do. If you are would like to add items to your order, please place a separate and new order. Plus sign How is sales tax taken into account? We only collect sales tax for orders that are delivered to addresses in New York, since we have a physical location in New York. Sales tax is automatically applied, as per state, city, and county tax code.  We evaluate any changes to the tax code every 30 days so you can rest easy that you are being taxed accurately.  If the items are being shipped outside of New York, you will not be charged sales tax. Shipping: Plus sign How do I change my shipping address? As we use an offsite fulfillment center, there are no guarantees that we will be able to update your address once the order is placed. If you accidentally put in the wrong address for your order, please email us at hello@twoblindbrothers.com as soon as possible so we can if we can get the order updated. Please include your order number, the old address, and the new address when contacting us to make changes to your shipping address. Plus sign How long does shipping take? Shipping varies by the location it is being shipped to. Orders must be placed before 3 pm for it to ship out the same day. Orders do not ship out on National Holidays or on weekends. If your order is shipped domestically it should arrive within 5 to 7 business days. If your order is international, please allow for 15 to 20 business days. Orders may take longer to be processed and shipped near the holidays, and on sale days. All shipping options can be viewed at checkout. Plus sign Where do you ship? Two Blind Brothers will ship everywhere. We charge a $45 shipping fee for international orders ($16.95 to Canada). If your order is international, it will be shipped via USPS. Two Blind Brothers has no control over duties and taxes, and cannot waive these charges. Additionally, we cannot control how long your product takes to go through customs. Plus sign Can I track my order? A tracking number will be Included in the shipping confirmation email. You may go to UPS.com or USPS.com and use the tracking number to track your package. Plus sign What if the item I want is sold out or on pre-order? If an item you want is sold out or on pre-order we ask that you kindly check back in 1-2 weeks. We are working on developing an out-of-stock notification option, but haven't gotten it quite right yet.  Returns and the Blind Faith Guarantee: Plus sign What is the "Blind Faith" Guarantee and How do I return a purchase? At Two Blind Brothers, we have a "Blind Faith" guarantee, which means that we offer free domestic returns and exchanges, no questions asked (*we cannot accommodate pre-paid international returns at this time). Our Blind Faith guarantee rests on two very important notions: 1. You can't feel our shirts through the internet: We put a lot of thought into making some of the softest shirts we've ever felt and we want to share that with you, but you can't feel our shirts through the internet. If you're curious about whether or not the shirts are as soft as we say they are, we encourage you to order one to feel it out. Not convinced? No worries! Just send it back. 2. We all make mistakes sometimes: From buying the wrong size to booking a flight for the wrong date, and whether you call it bad vision, or bad luck, we've been there before too, so if you accidentally ordered the wrong size or the wrong color, don't worry either! Just send it back and we'll get the correct one out to you, on us. We're not happy if you're not happy. You can initiate your return or exchange by generating your pre-paid return label directly from your Shipment Tracking page that was sent to you in an email when your package was sent out. Simply click the "Return Items" button on the top left of the page. Here's a direct link: https://twoblindbrothers.com/a/returns/?utm_source=2018+Shop+Blind .You can also email us at: hello@twoblindbrothers.com. The order can only be returned for a full refund within 45 days of purchase. Orders can be exchanged within 45 days of purchase if it has not been worn and is in good condition, but we want to be flexible so if you're outside that range, just let us know and we will work with you to get it figured out. - Start your return process and print your label- Remember to include the customer order number and name in the request.- A return label will be emailed to you on the email you used to make the purchase - we cannot change the email at this time. Shipping will be paid for.- Drop your return package at an authorized location. You can find your nearest location at ups.com or usps.com.- If your order is a return, you will be refunded after the returned item has been received by us.- If your order is an exchange, your exchange will be sent out once the exchanged item has been received by us. - Please include in the notes the item you are returning as well as the item you would like to receive in exchange (if it is an exchange). Unfortunately, we cannot accommodate international returns at this time.  Shipping and Handling fees are non-refundable. Plus sign How do I return an order shipped internationally? At this time, we are unable to create a shipping label for the return shipping for orders that were sent internationally. If you need to return an international order, please follow the above instructions but keep in mind that you will have to pay for shipping.  Plus sign Can I return sale merchandise? Sale merchandise is included in our 45-day return and exchange policy with the exception of Final Sale merchandise as marked on your order confirmation. Final Sale merchandise may not be returned or exchanged. Plus sign Are shipping and handling charges refundable? No. Shipping and handling charges are non-refundable. Plus sign How do I return a gift? If you have received an item as a gift, you can return or exchange it at its current price, unless it is final sale.  Please contact us at hello@twoblindbrothers.com if there are any issues. We may ask for additional details to identify the manner in which the item was purchased.   Plus sign What do I do if the product I received is damaged? If the product was damaged or shipped incorrectly, please contact us at hello@twoblindbrothers.com. We will gladly exchange or return a damaged or incorrect order. Plus sign How do I obtain another copy of my order invoice and/or return label? Whenever you complete a purchase online you are sent a confirmation email so you can simply search your email inbox for the copy of this receipt -- this will include your order number, itemized order breakdown, and tracking information. Also, when you generate your return label from our website it is sent to you via email so you can search your inbox for the copy of that as well.  If you have any issues, please don't hesitate to reach out to us at hello@twoblindbrothers.com, and we will help you get all the info you need!  For further information about returns and exchanges, please see the specific returns and exchanges page. Payments, Refunds & Promo Codes: Plus sign What forms of payment do you accept online? We accept the following forms of payment: American Express, MasterCard, Visa, and Discover Network. Plus sign Can I get a refund in a different payment method than used on my original order? No, all refunds will be issued in the original form of payment. Plus sign Can I obtain a price adjustment for an online purchase? We will issue a price adjustment if the item drops in price within 14 days of purchase. 1. Adjustments will not be given on sale merchandise or promotional purchases. 2. Refunds and price adjustments will be issued in the original form of payment. 3. Please email us at hello@twoblindbrothers.com for the adjustment. Plus sign Will you match the price of an item that I see marked down elsewhere? We will match the price of items seen elsewhere at a lesser price as long as the product is Two Blind Brothers. 1. Documentation must be provided showing the product with the listed lower price. 2. A price match must occur at the time an order is placed. 3. Please email us at hello@twoblindbrothers.com or call us at (917) 722-6284 and we’ll adjust the current selling price to match the documented selling price. 4. If you already bought the item and see it elsewhere at a cheaper price, documentation must be provided, and a refund will be applied to your account. Plus sign How do I use a promo code online? To redeem a special offer, enter your promo code during checkout. After entering the offer code, the price will be adjusted accordingly. Special offers are valid while supplies last. Please see the specific offer details for complete terms and conditions, including expiration date and other exceptions. Only one promo code can be used on a purchase. Plus sign Can I return an item I purchased with a promotion code? Yes, you can return an item purchased with a promotion code, as long as the item was not final sale. You can also exchange the item for an item of equal or lesser value. A previously used promotion code cannot be applied to the sale of a different item. TwoBlindBrothers.com: Plus sign How do I sign-up for Two Blind Brothers email communication? To hear about our new arrivals, special offers and exclusive events first, you can subscribe to our email list at the bottom of our homepage. You can also follow us on Facebook! Plus sign Where can I find sizing information? Size information is can be found on each product page under "View Size Chart". Plus sign Can I use copies of the pictures on your website for my own use? Credit must be given to Two Blind Brothers to use our pictures for your own use. Plus sign How can I find answers to any additional questions I may have? Please email us at hello@twoblindbrothers.com or call us at (917) 722-6284.  Plus sign Why don't you offer plus, or big and tall sizes? It is absolutely not our intention to be exclusive in any way or to deter anyone from enjoying our products. As of right now, we offer expanded sizes in both our men's and women's styles in our 'Graphic' product line. We hope to offer a wider range of sizes in the future as we continue to grow as a company and brand.  We apologize for any inconveniences associated with our current available sizes and look forward to expanding our offerings in the future. Plus sign What does the braille say? The braille we use on our shirts and accessories say a few different things in grade 1 braille:  Our tank says: “If you can see this you probably can't read this. Feel the difference. Two Blind Brothers.” The NYC Skyline shirts have the names of each New York Borough on them in braille.  The braille on the Feel Adjustable bracelet says "FEEL" as do the braille tags on our shirts.  The braille on the Love is Blind accessories says "LOVE." The puff paint on the bottom of our graphic shirts says the color of the shirt in braille.  Plus sign What are the lengths of the Love is Blind bracelet and necklace? The bracelet measures 7.5 inches in length, and the necklace is 17 inches.

About Two Blind Brothers:

Who are the Two Blind Brothers?

Founders and brothers Bryan Manning and Bradford Manning are the Two Blind Brothers. They grew up in Virginia and currently live together in New York City. They are equally obsessed about the way clothing feels, and they are ruthlessly committed to finding cures for blindness. At a young age, they were both diagnosed with Stargardt disease, which is a form of macular degeneration. 

How much vision do the brothers have?

Their current visual acuity is approximately 20/400. They are both legally blind. Stargardt disease generally affects the center vision while the peripheral vision remains unaffected. The retention of their peripheral vision allows the brothers to get around without visual assistance in most circumstances (for example, they don’t use a white cane or have a guide dog). Their greatest visual challenges include reading small text and recognizing faces.

Is Two Blind Brothers a company or charity?

We like to think we are both – a social enterprise and a charity project. Legally, however, we are set up as an LLC, but we may change our corporate structure down the road. We donate 100% of profits to charitable foundations, programs, and researchers focused on our mission.

Where do the profits go?

The profits go towards research programs that are developing therapies for retinal eye disease cures. We select the beneficiaries through our own network and other trusted organizations. Bradford Manning is a director on the board of the Foundation Fighting Blindness, an organization with which we work very closely.

What if I just want to donate?

At this moment we do not accept direct donations, so we encourage you to donate directly to the Foundation Fighting Blindness

Orders:

When will my order ship?

Orders will be fully or partially fulfilled 1-2 business days after the order is placed. If the item is out of stock, you will be notified through email about the expected timeline. When your item ships you will receive tracking information via email. 

Where is my Shop Blind Order?

If you have questions about your Shop Blind order placed in 2018 or want more information on the initiative, please go to the Shop Blind FAQ. If you have issues with your code or haven't received it yet, please email us at hello@twoblindbrothers.com or call us at (917) 722-6284. As most of the solutions to issues involving Shop Blind orders are solved via email or electronically, it's quickest to email us instead of calling us with the issue you are having so we can make it right! We will, however, try to get back to you via phone as quickly as possible!

Can I modify or cancel my order?

Please contact us at hello@twoblindbrothers.com to make modifications to your order or to cancel it. Once your order has been placed, there is no guarantee we can modify it as we use an offsite fulfillment center, but please contact our customer service representatives to see what we can do.

If you are would like to add items to your order, please place a separate and new order.

How is sales tax taken into account?

We only collect sales tax for orders that are delivered to addresses in New York, since we have a physical location in New York. Sales tax is automatically applied, as per state, city, and county tax code.  We evaluate any changes to the tax code every 30 days so you can rest easy that you are being taxed accurately.  If the items are being shipped outside of New York, you will not be charged sales tax.

Shipping:

How do I change my shipping address?

As we use an offsite fulfillment center, there are no guarantees that we will be able to update your address once the order is placed. If you accidentally put in the wrong address for your order, please email us at hello@twoblindbrothers.com as soon as possible so we can if we can get the order updated. Please include your order number, the old address, and the new address when contacting us to make changes to your shipping address.

How long does shipping take?

Shipping varies by the location it is being shipped to. Orders must be placed before 3 pm for it to ship out the same day. Orders do not ship out on National Holidays or on weekends. If your order is shipped domestically it should arrive within 5 to 7 business days. If your order is international, please allow for 15 to 20 business days.

Orders may take longer to be processed and shipped near the holidays, and on sale days.

All shipping options can be viewed at checkout.

Where do you ship?

Two Blind Brothers will ship everywhere. We charge a $45 shipping fee for international orders ($16.95 to Canada). If your order is international, it will be shipped via USPS. Two Blind Brothers has no control over duties and taxes, and cannot waive these charges. Additionally, we cannot control how long your product takes to go through customs.

Can I track my order?

A tracking number will be Included in the shipping confirmation email. You may go to UPS.com or USPS.com and use the tracking number to track your package.

What if the item I want is sold out or on pre-order?

If an item you want is sold out or on pre-order we ask that you kindly check back in 1-2 weeks. We are working on developing an out-of-stock notification option, but haven't gotten it quite right yet. 

Returns and the Blind Faith Guarantee:

What is the "Blind Faith" Guarantee and How do I return a purchase?

At Two Blind Brothers, we have a "Blind Faith" guarantee, which means that we offer free domestic returns and exchanges, no questions asked (*we cannot accommodate pre-paid international returns at this time). Our Blind Faith guarantee rests on two very important notions:

1. You can't feel our shirts through the internet: We put a lot of thought into making some of the softest shirts we've ever felt and we want to share that with you, but you can't feel our shirts through the internet. If you're curious about whether or not the shirts are as soft as we say they are, we encourage you to order one to feel it out. Not convinced? No worries! Just send it back.

2. We all make mistakes sometimes: From buying the wrong size to booking a flight for the wrong date, and whether you call it bad vision, or bad luck, we've been there before too, so if you accidentally ordered the wrong size or the wrong color, don't worry either! Just send it back and we'll get the correct one out to you, on us. We're not happy if you're not happy.

You can initiate your return or exchange by generating your pre-paid return label directly from your Shipment Tracking page that was sent to you in an email when your package was sent out. Simply click the "Return Items" button on the top left of the page. Here's a direct link: https://twoblindbrothers.com/a/returns/?utm_source=2018+Shop+Blind .You can also email us at: hello@twoblindbrothers.com. The order can only be returned for a full refund within 45 days of purchase. Orders can be exchanged within 45 days of purchase if it has not been worn and is in good condition, but we want to be flexible so if you're outside that range, just let us know and we will work with you to get it figured out.

- Start your return process and print your label
- Remember to include the customer order number and name in the request.
- A return label will be emailed to you on the email you used to make the purchase - we cannot change the email at this time. Shipping will be paid for.
- Drop your return package at an authorized location. You can find your nearest location at ups.com or usps.com.
- If your order is a return, you will be refunded after the returned item has been received by us.
- If your order is an exchange, your exchange will be sent out once the exchanged item has been received by us.

- Please include in the notes the item you are returning as well as the item you would like to receive in exchange (if it is an exchange). Unfortunately, we cannot accommodate international returns at this time. 

Shipping and Handling fees are non-refundable.

How do I return an order shipped internationally?

At this time, we are unable to create a shipping label for the return shipping for orders that were sent internationally. If you need to return an international order, please follow the above instructions but keep in mind that you will have to pay for shipping. 

Can I return sale merchandise?

Sale merchandise is included in our 45-day return and exchange policy with the exception of Final Sale merchandise as marked on your order confirmation. Final Sale merchandise may not be returned or exchanged.

Are shipping and handling charges refundable?

No. Shipping and handling charges are non-refundable.

How do I return a gift?

If you have received an item as a gift, you can return or exchange it at its current price, unless it is final sale.  Please contact us at hello@twoblindbrothers.com if there are any issues. We may ask for additional details to identify the manner in which the item was purchased.  

What do I do if the product I received is damaged?

If the product was damaged or shipped incorrectly, please contact us at hello@twoblindbrothers.com. We will gladly exchange or return a damaged or incorrect order.

How do I obtain another copy of my order invoice and/or return label?

Whenever you complete a purchase online you are sent a confirmation email so you can simply search your email inbox for the copy of this receipt -- this will include your order number, itemized order breakdown, and tracking information. Also, when you generate your return label from our website it is sent to you via email so you can search your inbox for the copy of that as well.  If you have any issues, please don't hesitate to reach out to us at hello@twoblindbrothers.com, and we will help you get all the info you need! 

For further information about returns and exchanges, please see the specific returns and exchanges page.

Payments, Refunds & Promo Codes:

What forms of payment do you accept online?

We accept the following forms of payment: American Express, MasterCard, Visa, and Discover Network.

Can I get a refund in a different payment method than used on my original order?

No, all refunds will be issued in the original form of payment.

Can I obtain a price adjustment for an online purchase?

We will issue a price adjustment if the item drops in price within 14 days of purchase.

1. Adjustments will not be given on sale merchandise or promotional purchases.

2. Refunds and price adjustments will be issued in the original form of payment.

3. Please email us at hello@twoblindbrothers.com for the adjustment.

Will you match the price of an item that I see marked down elsewhere?

We will match the price of items seen elsewhere at a lesser price as long as the product is Two Blind Brothers.

1. Documentation must be provided showing the product with the listed lower price.

2. A price match must occur at the time an order is placed.

3. Please email us at hello@twoblindbrothers.com or call us at (917) 722-6284 and we’ll adjust the current selling price to match the documented selling price.

4. If you already bought the item and see it elsewhere at a cheaper price, documentation must be provided, and a refund will be applied to your account.

How do I use a promo code online?

To redeem a special offer, enter your promo code during checkout. After entering the offer code, the price will be adjusted accordingly. Special offers are valid while supplies last. Please see the specific offer details for complete terms and conditions, including expiration date and other exceptions. Only one promo code can be used on a purchase.

Can I return an item I purchased with a promotion code?

Yes, you can return an item purchased with a promotion code, as long as the item was not final sale. You can also exchange the item for an item of equal or lesser value. A previously used promotion code cannot be applied to the sale of a different item.

TwoBlindBrothers.com:

How do I sign-up for Two Blind Brothers email communication?

To hear about our new arrivals, special offers and exclusive events first, you can subscribe to our email list at the bottom of our homepage. You can also follow us on Facebook!

Where can I find sizing information?

Size information is can be found on each product page under "View Size Chart".

Can I use copies of the pictures on your website for my own use?

Credit must be given to Two Blind Brothers to use our pictures for your own use.

How can I find answers to any additional questions I may have?

Please email us at hello@twoblindbrothers.com or call us at (917) 722-6284. 

Why don't you offer plus, or big and tall sizes?

It is absolutely not our intention to be exclusive in any way or to deter anyone from enjoying our products. As of right now, we offer expanded sizes in both our men's and women's styles in our 'Graphic' product line. We hope to offer a wider range of sizes in the future as we continue to grow as a company and brand.  We apologize for any inconveniences associated with our current available sizes and look forward to expanding our offerings in the future.

What does the braille say?
The braille we use on our shirts and accessories say a few different things in grade 1 braille: 

Our tank says: “If you can see this you probably can't read this. Feel the difference. Two Blind Brothers.”

The NYC Skyline shirts have the names of each New York Borough on them in braille. 

The braille on the Feel Adjustable bracelet says "FEEL" as do the braille tags on our shirts. 

The braille on the Love is Blind accessories says "LOVE."

The puff paint on the bottom of our graphic shirts says the color of the shirt in braille. 

What are the lengths of the Love is Blind bracelet and necklace?

The bracelet measures 7.5 inches in length, and the necklace is 17 inches.

There are lots of types of blindness. We have Stargardt's, a type of macular degeneration that means we lose vision in the center of the retina. This simulator gives you peek at what its like to peep with our peepers.

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