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we're here to help! Hello@twoblindbrothers.com

About Two Blind Brothers: Plus sign Who are the Two Blind Brothers? Founders and brothers Bryan and Bradford Manning are the Two Blind Brothers. They are equally obsessed about the way clothing feels, and they are ruthlessly committed to finding cures for blindness. At a young age, they were both diagnosed with Stargardt disease, which is a form of macular degeneration.  Plus sign How much vision do the brothers have? Their current visual acuity is approximately 20/400. They are both legally blind. Stargardt disease generally affects the center vision while the peripheral vision remains unaffected. The retention of their peripheral vision allows the brothers to get around without visual assistance in most circumstances (for example, they don’t use a white cane or have a guide dog). Their greatest visual challenges include reading small text and recognizing faces. Plus sign Is Two Blind Brothers a company or charity? We like to think we are both – a social enterprise and a charity project. Legally, however, we are set up as an LLC, but we may change our corporate structure down the road. We donate 100% of profits at the end of the year to charitable foundations, programs, and researchers focused on our mission. In particular, we support the Foundation Fighting Blindness. We also work closely with many other organizations supporting the blind community including Industries of the Blind which helps to make some of our products.  Plus sign Where do the profits go? The profits go toward research programs that are developing therapies for retinal eye disease cures. We select the beneficiaries through our own network and other trusted organizations. Bradford Manning is a director on the board of the Foundation Fighting Blindness, an organization with which we work very closely with. Plus sign What if I just want to donate? At this moment we do not accept direct donations, so we encourage you to donate directly to the Foundation Fighting Blindness.  Orders: Plus sign When will my order ship? Orders are typically fulfilled 1-2 business days after the order is placed. If an item you ordered is out of stock, you will be notified through email about the expected timeline. When your item ships, you will receive tracking information via email.  Plus sign Can I modify or cancel my order? Unfortunately, once your order has been placed, it is difficult for us to modify it as we use an offsite fulfillment center and third party fulfillment technology, but please contact our customer service representatives to see what we can do (email us at hello@twoblindbrothers.com or call us at (917) 722-6284). If you would like to add items to your original order, please place a separate and new order. If you would like to have each item in your order shipped in its own packaging, please place separate orders.  Plus sign How is sales tax taken into account? Certain states where we have "nexus" require us to pay state sales tax. We only collect sales tax for those states. When you checkout, you'll see sales tax applied if your address is located in one of these states.  Shipping: Plus sign How do I change my shipping address? Unfortunately, as we use an offsite fulfillment center, we are unable to update your address once your order is placed. If you accidentally put in the wrong address for your order, please email us at hello@twoblindbrothers.com or call us at (917) 722-6284 as soon as possible. Please include your order number, the old address, and the new address when contacting us to make changes to your shipping address. Plus sign How long does shipping take? Shipping varies by the location an order is being shipped to. Orders must be placed before noon for it to ship out the same day. Orders do not ship out on national holidays or weekends. If your order is being shipped domestically, it should arrive within 5 to 7 business days for standard shipping and 2 to 4 business days for expedited shipping. If your order is shipping internationally, please allow for 15 to 20 business days for it to arrive. *Orders may take longer to be processed and shipped during the holiday season. Plus sign Where do you ship? Two Blind Brothers mainly ships throughout the United States and Canada. Regarding international orders, Two Blind Brothers has no control over duties and taxes and cannot waive these charges. Additionally, we cannot control how long your product takes to go through customs. Plus sign Can I track my order? A tracking number will be included in your shipping confirmation email. You may go on the shipping service's website and use the tracking number received to track your package. Plus sign Will my order be delayed due to COVID 19?  Due to the current situation with COVID-19, shipping providers have notified our warehouse of possible shipping delays. Returns and the Blind Faith Guarantee: Plus sign What is the "Blind Faith" Guarantee, and how do I return a purchase? At Two Blind Brothers, we have a "Blind Faith" guarantee, which means that we offer free domestic returns and exchanges, no questions asked (*we cannot accommodate pre-paid international returns at this time). Our Blind Faith guarantee rests on two very important notions: 1. You can't feel our shirts through the internet: We put a lot of thought into making some of the softest products we've ever felt, and we want to share that with you, but you can't feel our products through the internet. If you're curious about whether or not our products are as soft as we say they are, we encourage you to order some to feel it out. Not convinced? No worries! Just send it back. 2. We all make mistakes sometimes: From buying the wrong size to booking a flight for the wrong date, and whether you call it bad vision, or bad luck, we've been there before too, so if you accidentally ordered the wrong size or the wrong color, don't worry either! Just send it back and we'll get the correct one out to you, on us. We're not happy if you're not happy. You can initiate your return or exchange by generating your pre-paid return label directly from your Shipment Tracking page that was sent to you in an email when your package was sent out. Simply click the "Return Items" button on the top left of the page. Here's a direct link: https://twoblindbrothers.com/a/returns/?utm_source=2018+Shop+Blind .You can also email us at: hello@twoblindbrothers.com. The order can only be returned for a full refund within 45 days of purchase. Orders can be exchanged within 45 days of purchase if it has not been worn and is in good condition. - Start your return process and print your label.- Remember to include the customer order number and name in the request.- A return label will be emailed to you on the email you used to make the purchase -- we cannot change the email at this time. Domestic shipping will be paid for.- Drop your return package at an authorized location. You can find your nearest location at ups.com or usps.com.- If your order is a return, you will be refunded after the returned item has been received by our warehouse.- If your order is an exchange, your exchange will be sent out once the exchanged item has been received by us. *Unfortunately, we cannot accommodate international returns at this time.  *Holiday Shop Blind Exchanges: To exchange your Shop Blind package for a Shop Blind package with different color variants, you must return your original order in full.  Shipping and Handling fees are non-refundable. Plus sign How do I return an order shipped internationally? At this time, we are unable to create a shipping label for the return shipping for orders that were sent internationally. If you need to return an international order, please follow the above instructions, but keep in mind that you will have to pay for shipping.  Plus sign Can I return sale merchandise? Sale merchandise is included in our 45-day return and exchange policy with the exception of Final Sale merchandise as marked on your order confirmation. Final Sale merchandise may not be returned or exchanged. Plus sign Are shipping and handling charges refundable? No. Shipping and handling charges are non-refundable. Plus sign How do I return a gift? If you have received an item as a gift, you can return or exchange it at its current price, unless it is final sale.  Please contact us at hello@twoblindbrothers.com if there are any issues. We may ask for additional details to identify the manner in which the item was purchased.   Plus sign What do I do if the product I received is damaged? If the product you received was damaged or shipped incorrectly, please contact us at hello@twoblindbrothers.com. We will gladly exchange or return a damaged or incorrect order. Plus sign How do I obtain another copy of my order invoice and/or return label? Whenever you complete a purchase online you are sent a confirmation email so you can simply search your email inbox for the copy of this receipt -- this will include your order number, itemized order breakdown, and tracking information. Also, when you generate your return label from our website it is sent to you via email so you can search your inbox for the copy of that as well.  If you have any issues, please don't hesitate to reach out to us at hello@twoblindbrothers.com, and we will help you get all the info you need!  For further information about returns and exchanges, please see the specific returns and exchanges page. Payments, Refunds & Promo Codes: Plus sign What forms of payment do you accept online? We accept the following forms of payment: American Express, MasterCard, Visa, and Discover Network. We also accept PayPal, Shop Pay, Apple Pay, Google Pay, and Amazon Pay. Plus sign Can I get a refund in a different payment method than used on my original order? No, all refunds will be issued in the original form of payment. Plus sign Can I obtain a price adjustment for an online purchase? We will issue a price adjustment if the item drops in price within 14 days of purchase. 1. Adjustments will not be given on sale merchandise or promotional purchases. 2. Refunds and price adjustments will be issued in the original form of payment. 3. Please email us at hello@twoblindbrothers.com for the adjustment. Plus sign Will you match the price of an item that I see marked down elsewhere? We will match the price of items seen elsewhere at a lesser price as long as the product is Two Blind Brothers. 1. Documentation must be provided showing the product with the listed lower price. 2. A price match must occur at the time an order is placed. 3. Please email us at hello@twoblindbrothers.com or call us at (917) 722-6284 and we’ll adjust the current selling price to match the documented selling price. 4. If you already bought the item and see it elsewhere at a cheaper price, documentation must be provided, and a refund will be applied to your account. Plus sign How do I use a promo code online? To redeem a special offer, enter your promo code during checkout. After entering the offer code, the price will be adjusted accordingly. Special offers are valid while supplies last. Please see the specific offer details for complete terms and conditions, including expiration date and other exceptions. Only one promo code can be used on a purchase. Plus sign Can I return an item I purchased with a promotion code? Yes, you can return an item purchased with a promotion code, as long as the item was not final sale. You can also exchange the item for an item of equal or lesser value. A previously used promotion code cannot be applied to the sale of a different item. Pay using Shop Pay Installments: Plus sign What is the option to pay in installments on Shop Pay? When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase. Plus sign How does it work? Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don’t worry, you’ll get an email reminder before each payment to keep you in the know. 1. Add Items to your cart. 2. Check out with Shop Pay 3. Choose to pay in 4 installments Plus sign Which payment methods are accepted if I use the option to pay in installments on Shop Pay? The installments option on Shop Pay is available on debit and credit cards.   Plus sign Are there late fees? No, there are no late fees if you miss a scheduled payment.   Plus sign What if I make a return on a purchase made through installments through Shop Pay? If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated. If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both. If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days. Plus sign Have more questions? For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay. TwoBlindBrothers.com: Plus sign How do I sign-up for Two Blind Brothers email communication? To hear about our new arrivals, special offers and exclusive events first, you can subscribe to our email list at the bottom of our homepage. You can also subscribe to our SMS messages. Follow us on Facebook (@twoblindbros) and Instagram (@twoblindbrothers)! Plus sign Where can I find sizing information? Size information can be found on each product page under "View Size Chart." Plus sign Can I use copies of the pictures on your website for my own use? Credit must be given to Two Blind Brothers to use our pictures for your own use. Plus sign How can I find answers to any additional questions I may have? Please email us at hello@twoblindbrothers.com or call us at (917) 722-6284. Or check out our Knowledge Base in the lower left-hand corner of our website for more information. Plus sign Do you offer plus or big and tall sizes? It is absolutely not our intention to be exclusive in any way or to deter anyone from enjoying our products. As of right now, we offer extended sizing in our men's and women's styles in our graphics, jersey, and main collection lines. We apologize for any inconveniences associated with our current available sizes.  

About Two Blind Brothers:

Who are the Two Blind Brothers?

Founders and brothers Bryan and Bradford Manning are the Two Blind Brothers. They are equally obsessed about the way clothing feels, and they are ruthlessly committed to finding cures for blindness. At a young age, they were both diagnosed with Stargardt disease, which is a form of macular degeneration. 

How much vision do the brothers have?

Their current visual acuity is approximately 20/400. They are both legally blind. Stargardt disease generally affects the center vision while the peripheral vision remains unaffected. The retention of their peripheral vision allows the brothers to get around without visual assistance in most circumstances (for example, they don’t use a white cane or have a guide dog). Their greatest visual challenges include reading small text and recognizing faces.

Is Two Blind Brothers a company or charity?

We like to think we are both – a social enterprise and a charity project. Legally, however, we are set up as an LLC, but we may change our corporate structure down the road. We donate 100% of profits at the end of the year to charitable foundations, programs, and researchers focused on our mission. In particular, we support the Foundation Fighting Blindness. We also work closely with many other organizations supporting the blind community including Industries of the Blind which helps to make some of our products. 

Where do the profits go?

The profits go toward research programs that are developing therapies for retinal eye disease cures. We select the beneficiaries through our own network and other trusted organizations. Bradford Manning is a director on the board of the Foundation Fighting Blindness, an organization with which we work very closely with.

What if I just want to donate?

At this moment we do not accept direct donations, so we encourage you to donate directly to the Foundation Fighting Blindness

Orders:

When will my order ship?

Orders are typically fulfilled 1-2 business days after the order is placed. If an item you ordered is out of stock, you will be notified through email about the expected timeline. When your item ships, you will receive tracking information via email. 

Can I modify or cancel my order?

Unfortunately, once your order has been placed, it is difficult for us to modify it as we use an offsite fulfillment center and third party fulfillment technology, but please contact our customer service representatives to see what we can do (email us at hello@twoblindbrothers.com or call us at (917) 722-6284).

If you would like to add items to your original order, please place a separate and new order. If you would like to have each item in your order shipped in its own packaging, please place separate orders. 

How is sales tax taken into account?

Certain states where we have "nexus" require us to pay state sales tax. We only collect sales tax for those states. When you checkout, you'll see sales tax applied if your address is located in one of these states. 

Shipping:

How do I change my shipping address?

Unfortunately, as we use an offsite fulfillment center, we are unable to update your address once your order is placed. If you accidentally put in the wrong address for your order, please email us at hello@twoblindbrothers.com or call us at (917) 722-6284 as soon as possible. Please include your order number, the old address, and the new address when contacting us to make changes to your shipping address.

How long does shipping take?

Shipping varies by the location an order is being shipped to. Orders must be placed before noon for it to ship out the same day. Orders do not ship out on national holidays or weekends. If your order is being shipped domestically, it should arrive within 5 to 7 business days for standard shipping and 2 to 4 business days for expedited shipping. If your order is shipping internationally, please allow for 15 to 20 business days for it to arrive.

*Orders may take longer to be processed and shipped during the holiday season.

Where do you ship?

Two Blind Brothers mainly ships throughout the United States and Canada. Regarding international orders, Two Blind Brothers has no control over duties and taxes and cannot waive these charges. Additionally, we cannot control how long your product takes to go through customs.

Can I track my order?

A tracking number will be included in your shipping confirmation email. You may go on the shipping service's website and use the tracking number received to track your package.

Will my order be delayed due to COVID 19? 

Due to the current situation with COVID-19, shipping providers have notified our warehouse of possible shipping delays.

Returns and the Blind Faith Guarantee:

What is the "Blind Faith" Guarantee, and how do I return a purchase?

At Two Blind Brothers, we have a "Blind Faith" guarantee, which means that we offer free domestic returns and exchanges, no questions asked (*we cannot accommodate pre-paid international returns at this time). Our Blind Faith guarantee rests on two very important notions:

1. You can't feel our shirts through the internet: We put a lot of thought into making some of the softest products we've ever felt, and we want to share that with you, but you can't feel our products through the internet. If you're curious about whether or not our products are as soft as we say they are, we encourage you to order some to feel it out. Not convinced? No worries! Just send it back.

2. We all make mistakes sometimes: From buying the wrong size to booking a flight for the wrong date, and whether you call it bad vision, or bad luck, we've been there before too, so if you accidentally ordered the wrong size or the wrong color, don't worry either! Just send it back and we'll get the correct one out to you, on us. We're not happy if you're not happy.

You can initiate your return or exchange by generating your pre-paid return label directly from your Shipment Tracking page that was sent to you in an email when your package was sent out. Simply click the "Return Items" button on the top left of the page. Here's a direct link: https://twoblindbrothers.com/a/returns/?utm_source=2018+Shop+Blind .You can also email us at: hello@twoblindbrothers.com. The order can only be returned for a full refund within 45 days of purchase. Orders can be exchanged within 45 days of purchase if it has not been worn and is in good condition.

- Start your return process and print your label.
- Remember to include the customer order number and name in the request.
- A return label will be emailed to you on the email you used to make the purchase -- we cannot change the email at this time. Domestic shipping will be paid for.
- Drop your return package at an authorized location. You can find your nearest location at ups.com or usps.com.
- If your order is a return, you will be refunded after the returned item has been received by our warehouse.
- If your order is an exchange, your exchange will be sent out once the exchanged item has been received by us.

*Unfortunately, we cannot accommodate international returns at this time. 

*Holiday Shop Blind Exchanges: To exchange your Shop Blind package for a Shop Blind package with different color variants, you must return your original order in full. 

Shipping and Handling fees are non-refundable.

How do I return an order shipped internationally?

At this time, we are unable to create a shipping label for the return shipping for orders that were sent internationally. If you need to return an international order, please follow the above instructions, but keep in mind that you will have to pay for shipping. 

Can I return sale merchandise?

Sale merchandise is included in our 45-day return and exchange policy with the exception of Final Sale merchandise as marked on your order confirmation. Final Sale merchandise may not be returned or exchanged.

Are shipping and handling charges refundable?

No. Shipping and handling charges are non-refundable.

How do I return a gift?

If you have received an item as a gift, you can return or exchange it at its current price, unless it is final sale.  Please contact us at hello@twoblindbrothers.com if there are any issues. We may ask for additional details to identify the manner in which the item was purchased.  

What do I do if the product I received is damaged?

If the product you received was damaged or shipped incorrectly, please contact us at hello@twoblindbrothers.com. We will gladly exchange or return a damaged or incorrect order.

How do I obtain another copy of my order invoice and/or return label?

Whenever you complete a purchase online you are sent a confirmation email so you can simply search your email inbox for the copy of this receipt -- this will include your order number, itemized order breakdown, and tracking information. Also, when you generate your return label from our website it is sent to you via email so you can search your inbox for the copy of that as well.  If you have any issues, please don't hesitate to reach out to us at hello@twoblindbrothers.com, and we will help you get all the info you need! 

For further information about returns and exchanges, please see the specific returns and exchanges page.

Payments, Refunds & Promo Codes:

What forms of payment do you accept online?

We accept the following forms of payment: American Express, MasterCard, Visa, and Discover Network. We also accept PayPal, Shop Pay, Apple Pay, Google Pay, and Amazon Pay.

Can I get a refund in a different payment method than used on my original order?

No, all refunds will be issued in the original form of payment.

Can I obtain a price adjustment for an online purchase?

We will issue a price adjustment if the item drops in price within 14 days of purchase.

1. Adjustments will not be given on sale merchandise or promotional purchases.

2. Refunds and price adjustments will be issued in the original form of payment.

3. Please email us at hello@twoblindbrothers.com for the adjustment.

Will you match the price of an item that I see marked down elsewhere?

We will match the price of items seen elsewhere at a lesser price as long as the product is Two Blind Brothers.

1. Documentation must be provided showing the product with the listed lower price.

2. A price match must occur at the time an order is placed.

3. Please email us at hello@twoblindbrothers.com or call us at (917) 722-6284 and we’ll adjust the current selling price to match the documented selling price.

4. If you already bought the item and see it elsewhere at a cheaper price, documentation must be provided, and a refund will be applied to your account.

How do I use a promo code online?

To redeem a special offer, enter your promo code during checkout. After entering the offer code, the price will be adjusted accordingly. Special offers are valid while supplies last. Please see the specific offer details for complete terms and conditions, including expiration date and other exceptions. Only one promo code can be used on a purchase.

Can I return an item I purchased with a promotion code?

Yes, you can return an item purchased with a promotion code, as long as the item was not final sale. You can also exchange the item for an item of equal or lesser value. A previously used promotion code cannot be applied to the sale of a different item.

Pay using Shop Pay Installments:

What is the option to pay in installments on Shop Pay?

When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.

How does it work?

Your first payment will either be due at checkout or 2 weeks after your purchase. The next 3 remaining installments will be automatically charged to your card saved on Shop Pay every 2 weeks. And don’t worry, you’ll get an email reminder before each payment to keep you in the know.

1. Add Items to your cart.

2. Check out with Shop Pay

3. Choose to pay in 4 installments

Which payment methods are accepted if I use the option to pay in installments on Shop Pay?

The installments option on Shop Pay is available on debit and credit cards.

 

Are there late fees?

No, there are no late fees if you miss a scheduled payment.

 

What if I make a return on a purchase made through installments through Shop Pay?

If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.

If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.

If your refund is more than your purchase balance, the difference will be returned to your original payment method within 3-10 business days.

Have more questions?

For questions about installment payments on Shop Pay, visit shop.affirm.com/help. For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.

TwoBlindBrothers.com:

How do I sign-up for Two Blind Brothers email communication?

To hear about our new arrivals, special offers and exclusive events first, you can subscribe to our email list at the bottom of our homepage. You can also subscribe to our SMS messages. Follow us on Facebook (@twoblindbros) and Instagram (@twoblindbrothers)!

Where can I find sizing information?

Size information can be found on each product page under "View Size Chart."

Can I use copies of the pictures on your website for my own use?

Credit must be given to Two Blind Brothers to use our pictures for your own use.

How can I find answers to any additional questions I may have?

Please email us at hello@twoblindbrothers.com or call us at (917) 722-6284. Or check out our Knowledge Base in the lower left-hand corner of our website for more information.

Do you offer plus or big and tall sizes?

It is absolutely not our intention to be exclusive in any way or to deter anyone from enjoying our products. As of right now, we offer extended sizing in our men's and women's styles in our graphics, jersey, and main collection lines. We apologize for any inconveniences associated with our current available sizes.

 

There are lots of types of blindness. We have Stargardt's, a type of macular degeneration that means we lose vision in the center of the retina. This simulator gives you peek at what its like to peep with our peepers.

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