Shop Blind FAQ
If you are looking for our regular website, the Guide Dog Challenge, or the Cavalier Sunglasses, click the link.
What is Shop Blind?
The premise of Shop Blind is “trust” – we’re asking you to trust us to get a product we think you will LOVE without ever having seen it, the same way that trust lifts us all up everyday. When we can't see something, we trust the people around us, and nearly always, we find that people love to help each other. To do this, we’ve temporarily adjusted our website so that you won’t be able to see any of the items we normally sell; all you’ll be able to see is discounted price points. If you are worried about what you are going to get, we can make you two promises - #1 You'll love what you get. Trust us :) Hint: These are our best and newest items. (They aren't size dependent). And, #2 You'll be helping to cure blindness because 100% of all profits go to pre-clinical researchers for eye disease. Finally, if you don't like what you get, you can always return it, no questions asked.
Who are you guys?
We’re Bryan and Bradford Manning, the founders of Two Blind Brothers. At a young age, we were both diagnosed with Stargardt disease, which is a form of macular degeneration. Our experience has inspired us to help others who are visually impaired, which is why we started Two Blind Brothers. Through our company, we offer clothing that looks and feels amazing, while supporting research and therapies that may one day cure blindness.
Where do the profits go?
100% of profits are donated to the Foundation for Fighting Blindness and other important organizations that are researching retinal eye disease.
Why should I trust you?
Every single day, we put our trust into the hands of complete strangers to help us navigate through the world, whether it’s ordering food off a menu, safely getting to where we need to go, filling out forms, or buying clothing. We are "paying it forward" to all the strangers who have helped us along the way by asking you to trust us this time. Will you take the leap?
What will I get?
We can only tell you that the items selected at each price point are wonderful. They are easily gift-able. They are gifts that you'd expect during the holiday. You also will be paying much less than if you ordered them on our regular website. If you aren't happy, you can return it for a full refund.
How do I know if my item will fit?
We solved this, and we just ask you to trust us. There is a small chance that what you receive won't be ideal, and if this happens, feel free to return it.
What happens once I check out?
You will receive an order confirmation in your email. After that, all that’s left is to wait for your order to be shipped to your door!
When will my order ship?
Your order will ship within 2 - 3 days of being placed.
Can I modify or cancel my order?
If you need to modify or cancel your order, please contact firstname.lastname@example.org.
Can I return or exchange my Shop Blind item?
Important: If you are returning your Shop Blind order and there were multiple items in it, you received a "bundle", and our system requires that you return all of them. There is no way for us to accept a single item from a bundle. For example, if you received a scarf and a winter hat or a pack of socks, we need all items returned because they are actually considered a single purchase in our system. We will send you a new single item and we cover all shipping if that's what you wanted. We do offer free returns and exchanges. You can return your online order by requesting a return label via this link or by emailing us at email@example.com The order can be returned for a full refund within 45 days of purchase. Orders can be exchanged within 45 days of purchase if it has not been worn and is in good condition.
Can I return a gift card?
Yes. We need you to email us the code that is printed on the gift card so that we can deactivate it.
- Start your return process and print your label here
- Remember to include the customer order number and billing name in the request.
- A return label will be emailed to you. Shipping will be paid for.
- Drop your return package at an authorized location. You can find your nearest location at ups.com or usps.com.
- If your order is a return, you will be refunded after the returned item has been received by us.
- If your order is an exchange, your exchange will be sent out once the exchanged item has been received by us.
- Please include in the notes the item you are returning as well as the item you would like to receive in exchange (if it is an exchange).
If I purchase multiple Shop Blind categories together, will they ship in separate boxes?
In order to guarantee that your items will ship in separate boxes, please place and pay for each order separately. Unfortunately, we cannot guarantee how many boxes your items will ship in if placed under one order. We have chosen to consolidate items to move toward more eco-friendly packaging. We also don't want to charge you extra money on shipping to deliver your order in multiple packages.
13. Will my order be delayed due to COVID-19?
Due to the current situation with COVID-19, orders can be slightly delayed due to our team taking extra precautions, but know we are working diligently to get your order out to you!